Refund Policy

2. Eligibility for Refund

You may be eligible for a refund under the following conditions:

a) Technical Issues or Defects

• The purchased feature or functionality does not work as described in the app listing or in-app descriptions.
• The app experiences persistent crashes or errors that prevent the purchased feature from being used.
• The purchase was made by mistake or without the purchaser's authorisation.

b) Non‑Receipt of Purchase

• You were charged for a subscription or purchase but the Premium features were not unlocked in the app.
• In this case, please contact us before requesting a refund – we can often resolve the issue without a refund.

c) Duplicate or Accidental Purchase

• You accidentally purchased the same subscription twice.
• You purchased a subscription when you intended to purchase a lifetime licence, or vice versa.

3. Refund Window – 48 Hour Policy

To request a refund, you must contact us within 48 hours of the purchase date and time (as recorded by Google Play).

How to submit a refund request

1. Send an email to nextflowapps@gmail.com
2. Use the subject line: Refund Request – [App Name] (e.g., "Refund Request – HushFlow")
3. Include the following information in your email:

• Your full name (as it appears on your Google Play account)
• Your order number – this is the GPA order number that starts with GPA. (e.g., GPA.1234-5678-9012-34567)
• App name (HushFlow, Noctra, or Temvica)
• Purchase type (Subscription or Lifetime)
• Reason for refund (brief description of the issue)
• Date and time of purchase (as shown in your Google Play receipt)

For assistance locating your GPA order number, please refer to the Google Play support article on finding order numbers.

4. Subscription Refunds

If you have purchased a subscription (weekly, monthly, yearly, or any recurring subscription) and you are eligible for a refund under the conditions set out in Section 2 above, please follow the refund request process described in Section 3.

Key points for subscriptions:

• Partial refunds: If you have used your subscription for a period of time, we may, at our discretion, issue a partial refund proportional to the unused period.
• Automatic renewal: Subscriptions automatically renew unless you cancel at least 24 hours before the renewal date. Refunds are not available for renewal charges unless the renewal was unauthorised or made in error.
• Cancellation: You may cancel your subscription at any time via your Google Play account settings. Cancellation will stop future renewals but does not automatically entitle you to a refund for past charges.

For assistance with cancelling your subscription, please refer to Google Play's subscription cancellation guide.

5. Lifetime Purchase Refunds

If you have purchased a lifetime licence (often referred to as "Lifetime Premium" or "Lifetime Access") and you are eligible for a refund under the conditions set out in Section 2 above, please follow the refund request process described in Section 3.

Key points for lifetime purchases:

• One‑time payment: Lifetime purchases are a single payment for indefinite access to Premium features. Refunds are considered on a case‑by‑case basis.
• No partial refunds: Unlike subscriptions, lifetime purchases are not subject to pro‑rata refunds. A refund, if granted, is typically for the full purchase amount, provided the request is submitted within the 48‑hour window.
• Feature changes: We reserve the right to modify or update the features available in the Premium tier. Significant changes will be communicated to users. If we remove a core feature that was part of the lifetime offer, you may be entitled to a partial refund.

6. How Refunds Are Processed

Once we approve your refund request:

1. We will issue a refund request through Google Play Billing.
2. Google Play will process the refund and credit the amount to the original payment method used at the time of purchase.
3. You will receive a confirmation email from Google Play once the refund has been processed.
4. Please allow 3‑10 business days for the refund to appear in your account (timing depends on your bank or payment provider).

Important: Next Flow Apps does not have direct access to your payment information. All transactions are handled securely by Google Play Billing. Refunds are subject to Google's own policies and procedures.

7. Non‑Refundable Circumstances

Refund requests are generally not accepted in the following circumstances:

• Change of mind: You no longer want the purchase, or you no longer use the app.
• Incompatibility: The app does not work on your device, where such incompatibility is due to your device not meeting the minimum requirements as stated in the Google Play listing.
• Third‑party issues: Issues caused by your Internet service provider, device manufacturer, or Android operating system.
• Unsupported features: You expected a feature that was not described in the app's Google Play listing or in‑app descriptions.
• Requests after the 48‑hour window: Refund requests received more than 48 hours after the purchase time, unless required by applicable consumer protection laws.
• Abuse or fraud: We reserve the right to deny refunds where we have reason to believe the request is abusive, fraudulent, or made in bad faith.
• Google Play refunds already processed: If you have already received a refund directly from Google Play, you are not eligible for an additional refund from Next Flow Apps.

8. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Depending on your country of residence, you may have additional rights, including:

• European Union (EU): Under EU consumer law, you may have a right to withdraw from a purchase within 14 days of the purchase date for digital content, provided you have not begun to use the content or access the service. However, by purchasing a subscription or lifetime access through Google Play Billing, you expressly consent to the immediate delivery of the digital content (Premium features) and acknowledge that you thereby lose your right to withdraw once the features have been unlocked.
• Australia (ACL): Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
• United Kingdom: Under the Consumer Rights Act 2015, you have the right to a refund if the digital content is not of satisfactory quality, fit for purpose, or as described.
• Other jurisdictions: We will honour any rights you have under applicable local consumer protection laws.

If you are unsure about your rights, please contact your local consumer protection authority.

9. Contact Us for Refund Requests

To submit a refund request, please contact us via email. Ensure you include all required information as outlined in Section 3.

Email: nextflowapps@gmail.com
Subject format: Refund Request – [App Name]
Example: "Refund Request – HushFlow"
Required information: Full name, GPA order number, app name, purchase type, reason for refund, and purchase date/time.

We aim to respond to all refund requests within 2‑3 business days. Please check your spam or junk folder if you do not receive a response within this time.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or Google Play's policies. We will notify you of any material changes by updating the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our Apps after changes constitutes your acceptance of the updated Refund Policy.