Refund policy

Refund Policy

This Refund Policy applies to all purchases made through NextFlow Apps, including subscriptions and Lifetime Premium access.

Plain‑English summary

If you buy something from us and it doesn't work as described, or if there's a technical problem, we'll help. We encourage you to contact us promptly (ideally within 48 hours) so we can resolve issues quickly. Your legal rights as a consumer are not affected by this policy. For Lifetime purchases, please read the Lifetime Premium section carefully — it explains what we mean by "Lifetime" and what happens if the service ends.

Last updated: August 2026

1. Scope

This Refund Policy applies to all purchases made through NextFlow Apps, including but not limited to:

Subscriptions — recurring payments for Premium access (e.g., monthly, yearly).
Lifetime Premium — one‑time payments for ongoing Premium access.
Other one‑time purchases — such as individual feature unlocks where available.

Purchases are processed through Google Play Billing. This policy is designed to be fair and transparent, and it operates alongside Google Play's own refund policies and applicable consumer protection laws.

2. Google Play Purchases

All in‑app purchases are processed by Google Play. This means:

NextFlow Apps does not receive or store your full payment card details, passwords, or Google account credentials.
Google Play may process refund requests independently under its own policies. For recent purchases, you may be able to request a refund directly through Google Play.
If Google Play processes a refund for a purchase, your Premium entitlement may be revoked automatically.
You cannot receive both a refund from Google Play and a refund from NextFlow Apps for the same purchase.

If you have a purchase or billing issue, we encourage you to check Google Play's refund help page first, especially for recent purchases.

3. Requesting a Refund

To request a refund, please contact us via email. We encourage you to do so promptly — ideally within 48 hours of the purchase — as this allows us to resolve issues quickly and aligns with Google Play's standard refund processing.

Refund requests within 48 hours: Depending on the circumstances, you may be able to request a refund directly through Google Play.

Refund requests after 48 hours: You may still contact NextFlow Apps for assistance. We will review eligible requests based on the circumstances of the purchase, this Refund Policy, Google Play requirements, and applicable consumer law.

    Important:
    The 48-hour period does not affect any refund or consumer rights you may have
    under applicable law that cannot legally be waived. If you contact us after
    48 hours, we will still consider your request fairly and in accordance with
    applicable law.
  

4. When a Refund or Other Remedy May Be Available

You may be eligible for a refund or other remedy in the following circumstances:

a) Technical Defects or Non‑Functionality

The purchased feature does not work as described in the app listing or in‑app descriptions.
The app experiences persistent crashes or errors that prevent the purchased feature from being used.
We have not been able to resolve the issue within a reasonable time after being notified.

b) Non‑Receipt of Purchase

You were charged for a subscription or purchase but the Premium features were not unlocked in the app.
In this case, please contact us — we can often resolve the issue without requiring a refund.

c) Duplicate or Accidental Purchase

You accidentally purchased the same subscription twice.
You purchased a subscription when you intended to purchase a Lifetime licence, or vice versa.

d) Unauthorised Purchase

You believe a purchase was made without your authorisation. In this case, please also contact Google Play Support.

          Important: Refund requests are assessed under this Policy, applicable Google Play requirements, the circumstances of the purchase, and applicable law. We reserve the right to deny requests that are abusive, fraudulent, or made in bad faith.
        

5. Subscriptions

Subscription payments are processed by Google Play. The following points are important to understand:

Cancellation: You may cancel your subscription at any time via your Google Play account settings. Subscriptions automatically renew according to the billing terms displayed by Google Play unless cancelled. Cancellation generally stops future renewals but does not itself issue a refund for the current billing period, except where otherwise provided by Google Play or applicable law.
Automatic renewal: You can manage or cancel your subscription through Google Play. To avoid being charged for a renewal, please cancel before the renewal date.
Refunds for renewals: If you were charged for a renewal that you did not want, you should contact Google Play Support directly. NextFlow Apps may assist at our discretion in cases of clear error.
Partial refunds: If a subscription is defective, we may consider a partial refund proportional to the unused period, where reasonably practicable.

For assistance with cancelling your subscription, please refer to Google Play's subscription cancellation guide.

6. Lifetime Premium

What "Lifetime" means for future purchases: A Lifetime Premium purchase is a one-time payment that provides Premium access for the supported lifetime of the applicable product. It is not a subscription and does not mean that the product, company, infrastructure, third-party services, or every individual feature will necessarily operate indefinitely.

"Supported lifetime" means the period during which NextFlow Apps continues to operate, maintain, or support the relevant app or service as an active product.

What Lifetime does not mean:

It is not a guarantee that the app or service will operate forever.
It is not a guarantee that NextFlow Apps will exist or operate indefinitely.
It is not a guarantee that every feature available at the time of purchase will remain unchanged forever.
It is not a guarantee that third-party platforms, APIs, servers, operating systems, infrastructure, or other dependencies will remain available indefinitely.
It does not require any individual developer to personally maintain the product indefinitely.

Features may evolve, be redesigned, replaced, or discontinued as the product develops, provided that we act reasonably and in accordance with applicable consumer law.

Existing Lifetime purchasers: This definition does not retroactively reduce rights or entitlements attached to Lifetime purchases completed before this definition took effect. Earlier purchases remain subject to the terms, representations, and applicable rights associated with the purchase at the time it was made, together with any non-waivable rights provided by applicable law.

    If the product or a core paid feature is discontinued:
    We will consider the circumstances fairly, including how recently the
    purchase was made, the useful service already received, the nature and
    severity of the lost functionality, available alternatives, the original
    purchase price, and applicable law. Where appropriate, a remedy may include
    alternative access, replacement functionality, a partial refund, a full
    refund where legally required, or another reasonable solution.
  

7. Feature Changes and Technical Problems

We distinguish between different types of changes and issues:

Normal updates and redesigns: These are part of ongoing app development and do not entitle you to a refund.
Replacement with substantially equivalent functionality: If a feature is replaced with a similar alternative, this generally does not constitute a defect.
Temporary outages: Short-term technical issues, server maintenance, or third‑party service interruptions may occur. We will make reasonable efforts to restore functionality.
Third‑party dependency failure: If a core feature depends on a service we do not control, we will make reasonable efforts to restore or replace it. If replacement is not possible, we will consider proportionate remedies.
Material loss of a core paid feature: If a feature that was central to the purchase is permanently removed, you may be entitled to a proportionate remedy.
Permanent service discontinuation: See Section 8 below.

8. Product Discontinuation / End of Service

Technology, platforms, operating systems, third-party services, business conditions, legal requirements, or other circumstances may eventually make it necessary to discontinue an app, service, or particular feature.

If NextFlow Apps decides to permanently discontinue an app or service, we will make reasonable efforts to provide advance notice where reasonably practicable.

Where appropriate and reasonably practicable, our approach may include:

Providing notice through the app, our website, email, or other available communication channels.
Providing reasonable time for users to prepare for the discontinuation where circumstances permit.
Considering alternative functionality, migration options, replacement services, or workarounds where practical.
Considering appropriate remedies for affected paid users where required or appropriate.

Any remedy will depend on the individual circumstances, including how recently the purchase was made, the amount of useful service already received, the nature of the discontinued functionality, whether the entire product or only part of it is affected, available alternatives, Google Play requirements, and applicable consumer law.

    No automatic refund promise:
    The eventual discontinuation of a product does not automatically guarantee
    a full refund of every previous purchase. However, this does not limit any
    refund, repair, replacement, price-reduction, cancellation, or other remedy
    that you are legally entitled to under applicable consumer law. We will
    assess affected purchases fairly based on their circumstances.
  

9. Unauthorised, Duplicate and Accidental Purchases

Unauthorised purchases: If you believe a purchase was made without your authorisation, please contact Google Play Support immediately. NextFlow Apps will assist where we can, but Google Play has direct access to the purchase records and billing systems.
Duplicate charges: If you were charged twice for the same purchase, contact us and we will investigate and assist.
Accidental purchases: If you accidentally made a purchase, please contact us promptly. We will consider your request fairly.

10. Refund Abuse and Duplicate Reimbursement

NextFlow Apps reserves the right to deny refund requests where we have reasonable grounds to believe the request is fraudulent, abusive, or made in bad faith.

Examples may include:

Frequent refund requests without valid reasons
Duplicate refund attempts (e.g., requesting a refund from both Google Play and NextFlow Apps)
Falsified order information
Attempting to retain Premium access after receiving a refund

If a refund is granted for a purchase, your Premium entitlement may be revoked.

11. Effect of a Refund on Premium Access

If you receive a refund for a purchase, your access to the associated Premium features may be revoked. This applies to:

Subscriptions that are refunded
Lifetime Premium purchases that are refunded
Any other purchase that is refunded

You cannot receive a refund and continue to retain the Premium entitlement.

For partial refunds, entitlement may be adjusted proportionately where technically feasible and legally appropriate.

12. Consumer Rights by Law

This policy does not override your legal rights.

Nothing in this Refund Policy excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded, restricted, or waived under applicable law.

European Union / EEA

Consumers in the European Union and European Economic Area may have statutory rights relating to digital content and digital services, including rights concerning withdrawal, conformity, repair, replacement, price reduction, termination, or refunds.

The availability and application of these rights may depend on the nature of the purchase, whether digital content or services have begun to be supplied, the circumstances of the transaction, and applicable law. Nothing in this Refund Policy limits or replaces any consumer right that cannot legally be excluded, restricted, or waived.

Any time periods mentioned elsewhere in this Policy, including our recommendation to contact us promptly after a purchase, do not replace or shorten any statutory period or legal remedy available to you.

United Kingdom

Consumers in the United Kingdom may have statutory rights regarding digital content that is faulty, not of satisfactory quality, not fit for purpose, or not as described. Available remedies may include repair, replacement, price reduction, or refund depending on the circumstances and applicable law. Nothing in this Policy limits your statutory consumer rights.

Australia

Consumers in Australia may have rights and guarantees under the Australian Consumer Law that cannot be excluded. Depending on the circumstances, remedies may include repair, replacement, refund, or other remedies provided by law. Nothing in this Refund Policy excludes, restricts, or modifies any right or consumer guarantee where doing so would be unlawful.

Other jurisdictions

We will honour any rights you have under applicable local consumer protection laws. If you are unsure about your rights, please contact your local consumer protection authority.

          Jurisdictional note: This policy is written for an international audience. Some provisions may be more restrictive or more generous depending on your location. Where there is a conflict between this policy and your statutory consumer rights, your statutory rights prevail.
        

13. Existing Purchases and Policy Changes

We distinguish between different types of policy changes:

Administrative or clarifying updates: These may apply to all users and do not materially affect existing purchases.
Legally required updates: These may be necessary to comply with new laws or regulations.
Material changes affecting existing purchases: Policy updates will apply prospectively where appropriate. Changes to this Policy do not retroactively reduce rights or entitlements attached to completed purchases where doing so would be inconsistent with the terms applicable at the time of purchase or applicable law.

This policy was last updated on August 2026. It applies to all purchases made from this date onward. For purchases made earlier, the policy in effect at the time of purchase generally applies, subject to any legally required updates.

14. Refund Processing

If a refund is approved and processed through Google Play:

The refund will normally be processed through Google Play using the applicable refund process.
Where applicable, Google Play will return the funds to the original payment method or otherwise handle the refund according to its current procedures.
Refund processing time may vary depending on the payment method, financial institution, country, and Google Play's current processing timelines.
Your associated Premium entitlement may be revoked or adjusted once the refund is processed.

Important: NextFlow Apps does not receive or store your full payment-card details. Purchases made through the app are processed through Google Play Billing. Refund processing is therefore also subject to Google's applicable procedures and requirements.

15. Contact

For all refund requests, questions, or concerns:

Email: [email protected]
Subject format: Refund Request – [App Name]
Example: "Refund Request – HushFlow"
Required information: GPA order number, app name, purchase type, reason for refund, and purchase date/time.

Submit Refund Request ← Back to Home Privacy Policy

We aim to respond to all refund requests within 2‑3 business days. Please check your spam or junk folder if you do not receive a response within this time.

16. Changes to This Policy

We may update this Refund Policy from time to time. Changes may include:

Administrative or clarifying updates
Legally required changes
Material changes that affect existing purchases

We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, through in‑app notices.

We encourage you to review this policy periodically. Policy updates will apply prospectively where appropriate. Changes to this Policy do not retroactively reduce rights or entitlements attached to completed purchases where doing so would be inconsistent with the terms applicable at the time of purchase or applicable law.